{"id":266,"date":"2026-07-29T11:19:13","date_gmt":"2026-07-29T11:19:13","guid":{"rendered":"https:\/\/elcinsight.com\/reklamacije\/"},"modified":"2026-08-01T08:05:45","modified_gmt":"2026-08-01T08:05:45","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/elcinsight.com\/en\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"\n<script>\nwindow.elcNaslovEN=\"Complaints\";\ndocument.addEventListener(\"DOMContentLoaded\",function(){\n  var lang=(document.documentElement.lang||\"\").toLowerCase();\n  if(lang.indexOf(\"en\")===0){\n    var h=document.querySelector(\"h1\");\n    if(h){h.textContent=window.elcNaslovEN;}\n  }\n});\n<\/script>\n\n\n\n\n\n<style id=\"elc-lang-css\">\nhtml[lang^=\"en\"] .elc-sr{display:none !important;}\nhtml:not([lang^=\"en\"]) .elc-en{display:none !important;}\n<\/style>\n\n\n\n<div class=\"elc-sr\">\n\n\n<h2>Kako se podnosi reklamacija<\/h2>\n<p>Reklamacija se podnosi na solutions@elcinsight.com, sa brojem ra\u010duna ili predra\u010duna i opisom problema.<\/p>\n<h2>Rok za odgovor<\/h2>\n<p>Prodavac vodi evidenciju primljenih reklamacija i potro\u0161a\u010du izdaje potvrdu o prijemu. Na primljenu reklamaciju Prodavac odgovara u roku od 8 dana od dana prijema, u pisanom obliku ili elektronskim putem, uz izja\u0161njenje o zahtevu i predlog re\u0161enja.<\/p>\n<h2>Re\u0161avanje<\/h2>\n<p>Ako je reklamacija osnovana, Prodavac otklanja nesaobraznost tako \u0161to ponovo isporu\u010duje ispravan fajl ili ceo paket. Ako to nije mogu\u0107e, vr\u0161i povra\u0107aj novca. Rok za re\u0161avanje ne mo\u017ee biti du\u017ei od 15 dana od dana podno\u0161enja reklamacije.<\/p>\n<h2>Vansudsko re\u0161avanje sporova<\/h2>\n<p>Potro\u0161a\u010d mo\u017ee pokrenuti postupak vansudskog re\u0161avanja spora pred telom sa liste Ministarstva nadle\u017enog za poslove trgovine. Prodavac je du\u017ean da u\u010destvuje u tom postupku.<\/p>\n\n\n<\/div>\n\n\n<div class=\"elc-en\" style=\"max-width:860px;margin:0 auto;\">\n<p>Send any complaint to <strong>solutions@elcinsight.com<\/strong> with your order number and a description of the problem.<\/p>\n<p>You will receive confirmation that the complaint was received, and a written reply <strong>within 8 days<\/strong>, stating whether the complaint is accepted and how it will be resolved.<\/p>\n<p>If the complaint is justified, we resend the correct file or the whole package. If that is not possible, we refund the payment. Resolution takes no longer than 15 days from the day the complaint was submitted.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kako se podnosi reklamacija Reklamacija se podnosi na solutions@elcinsight.com, sa brojem ra\u010duna ili predra\u010duna i opisom problema. Rok za odgovor Prodavac vodi evidenciju primljenih reklamacija i potro\u0161a\u010du izdaje potvrdu o prijemu. Na primljenu reklamaciju Prodavac odgovara u roku od 8 dana od dana prijema, u pisanom obliku ili elektronskim putem, uz izja\u0161njenje o zahtevu i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-266","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/pages\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":7,"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/pages\/266\/revisions"}],"predecessor-version":[{"id":348,"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/pages\/266\/revisions\/348"}],"wp:attachment":[{"href":"https:\/\/elcinsight.com\/en\/wp-json\/wp\/v2\/media?parent=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}